Shipping policy

Returns Shipping

(i) Our logistics partners may decline to accept or receive your parcel if it is not labelled or secured for return shipment. For ease of processing and to ensure that our logistics partners collect the correct item, you are encouraged to label the product appropriately with the item and order number.

(ii) Subject to approval of your request for a return and refund or exchange, we provide free returns shipping for our customers. Please adopt the following shipping guidelines so as to provide a seamless return experience and fast refund (if applicable):

(a) Ensure that your parcel is properly secured and packed for handing over to our appointed logistics partners. Parcels must be secured with adhesive tapes.
(b) Ensure any labels (if applicable) are securely attached to the parcel.
(c) Ensure that the correct and complete item is packed into a single parcel.

(iii) If a product not purchased from us is returned to us, we are not accountable for any misplacement or replacement and will not be responsible for its delivery back to you.